Arizona State University Management Customer Service Strategies Reflective Memo


Using content from class this week, please draft a 2-3 page (double-spaced) reflective memo (addressed to yourself or to leaders of your organization) about the information you learned and how it may apply to your organization.

  • What can you pull from this information that could make a positive impact at your organization?
  • What suggestions for new practices or initiatives would you outline based on your insights from this week’s materials?
  • Include at least 4 citations from our Week 1 materials. These citations can come from any number of readings or other media.

Please use the following references:

The oragnizations leader can be addressed in this paper which would be Amazon.


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