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  1. More
    than 25 percent of the insurance claims submitted by a clinic are
    rejected because of mistakes made by the clinic’s billing clerks.

  2. Patients
    experience long wait times and delays for outpatient diagnostic

  3. A
    large number of hospitalized patients develop a wound infection
    following surgery.

  4. Labor
    costs are too high in the radiology department.

  5. Patients’
    overall satisfaction with the emotional support provided by nurses
    is lower than the satisfaction levels reported for other hospitals.

  6. In
    a pediatric clinic, many Spanish-speaking patients are unable to
    communicate by phone with the receptionists and caregivers because
    of language barriers.


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